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Activating charity account without registering for GST

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Hi Everyone, we are a small charity is Australia and we are trying to activate a squarespace charity account with no luck at all via email.  We are curious to hear about the experience for others in this regard.

We were told Squarespace supported charities and not for profits, and that is why we started an account. This discussion has been going round and round and makes no sense to us at all. Many not for profits in Australia are not GST registered. Squarespace say they are trying to support charity and not for profits as they are the little orgs doing good work, right? Well, little orgs do not need to register for GST in Australia. So unless they are only trying to support big business this makes no sense?

How do we activate our charity account without registering for GST?  What is the point of supporting charities if it is only open to exclusive charities with massive incomes that are legally required to register for GST due to their huge earnings.

We are a very small charity and no charity or business in Australia is legally required to register for GST until they earn over $AU250,000 - i.e. No Australian business, and especially charities,  who earn less than this registers for GST as the headache simply isn't worth it.

We as an organisation are finding this very frustrating.  Is there a contact phone number for Squarespace in Australia, so we can actually talk this out and explain how nonsensical this is?

Edited by entheogenesis
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Still hoping to find an answer to this problem.  Our organisation is a not-for-profit and we are looking to apply to be a tax-deductible charity.  We are legally not allowed to charge GST on products, so therefore NOT REGISTERED FOR GST, which is required to be ticked to access the business features, but we need to be able to use the business features to maximise the squarespace website service.  Our understanding was that as a charity we would have access to these and extra features at no additional cost 

We legally cannot tick the "yes we are registered for GST box"

Any advice on how to access squarespace support on this would be greatly appreciated.

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