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Images in Desktop View and Mobile View - Are off

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Site URL: https://www.donnoventhebarber.com

Bear with me as I'm not a coder or expert by any means. I have a client who has sent me images of his website. I upload his image on the page and for some reason the image appears cutt off or crop on the sides even though I have not crop it (in the desktop view). To make matter worst when I look at mobile view the images (on more than one page actually) disppaer. I have cropped, resized and done what I thought I could do and I the image is still not showing properly. I have attached two examples of mobile views where the pictures appear to have exploded in the mobile view. Any help as well as education on what I am doing wrong and how to correct it would be greatly appreciated.  

PS - even on the one page I can pretty much see his body via desktop view but when I look at the mobile I get just his head. 

Thanks in advance for any help - Also does it matter that the image size sent to me  480x360 ...does that effect my images?





Edited by Roberta
adding thought
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