Jump to content

FEATURE REQUEST: Subscription status should automatically update when a customer cancels

Recommended Posts

Hi there,

Had a good chat with support this morning  but I wanted to post the summary here for further attention.

We launched our new site last month which includes services as monthly subscriptions.
Turns out that, when a customer cancels, we must manually change their subscription status to pending or some other status in order to generate/export a list of active subscriptions to fill at the next fulfillment date.

That we must do that manually is clumsy at best. Should a cancellation email get missed/ not get to us, we still would process that order for the next month's fulfillment date.

There is currently no way to view in the orders panel/export ACTIVE subscriptions - unless as I say above, we first have MANUALLY changed the order status of any cancelled order seems to me that would be a very important feature. I cannot imagine a much larger business with hundreds of subscriptions doing this manually.

 

Link to comment
  • Replies 0
  • Views 269
  • Created
  • Last Reply

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.