Hello everyone,
I created my site on squarespace and initially I connected it to my .net domain, which was completely fine and updated within hours. I managed to find the .com of the same domain name, so I removed the previous connection to the .net and added a new DNS record connection to the .com -- it has been days and nothing happened, everytime I refresh to check status it says no records found.
My website has been down and I don't have email, I have clients waiting for their deliveries and Squarespace support takes ages to reply, even though I am a paid client.
When I ran a test on the zone file, I realized that squarespace hasn't created a zonefile for this domain. I emailed support, but I simply cannot wait 2 days for a reply and lag behind on my deliveries.
What am I doing wrong? Can someone helo?
More info:
1) Domain registered on Namecheap.com
2) The DNS settings I have on namecheap.com are:
connect1.squarespacedns.com
connect2.squarespacedns.com
I tried to remove the connection completely, and do it again, still same problem.