@paul2009 I know the forum are unable to help in solving what is a technical issue. The issue is I have sent at least 6 messages with screenshots of settings, deliverability reports and my concerns to the acuity scheduling team, and they do not seem to accept that this is looking more and more like an internal issue at their end, and keep blaming network carriers who don't seem to have a problem.
Granted, there was a UK issue on the 30th June, but that is resolved and unconnected to the behaviour we are seeing. Further, the SMS issues are only occuring with the acuity product, we have a number of other products that use Twilio SMS messaging and they are all fully functional.
We are actually feeling somewhat unsupported, especially when I am sent resources telling me how to test SMS messaging, which I already know how to do and have sent screenshots from. We do not believe they are looking further at this and are blaming carriers.
This is why we have turned to the forum to see if anyone else is affected and whether anyone else has any useful input. Supports input has so far not been useful at all.
It is interesting to see that we are not the only people having issues...
We have had no further response to the support ticket, and it all feels very much "we're not interested in looking". I asked for evidence that there were UK SMS operational issues, and none has been provided. I too can find no evidence to back up support's claims it is a carrier issue.
What more can I do??