SVHC Posted May 8 Share Posted May 8 (edited) Hello, I used a code block to insert a form from Email Octopus into our newsletter page. On first pass on the page, the form does not appear...just a blank grey bar. If page is refreshed, the form then appears. Any help or hints as to what is going on? Page: https://www.sevenvalleyshealth.org/newsletter Code used: <script async src="https://eocampaign1.com/form/714510aa-0c8c-11ef-81ee-116247781dad.js" data-form="714510aa-0c8c-11ef-81ee-116247781dad"></script> Thanks. Edited May 8 by SVHC Wanted to put in the page address. Link to comment
Ziggy Posted May 8 Share Posted May 8 It appears without a refresh when I test it. Does it happen just for you? Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
SVHC Posted May 8 Author Share Posted May 8 Hi Ziggy. No, this happens for several other staff members as well. We have tried on our phones, on different browsers, etc. All with the same issue. Currently it pulls up like this on my phone -- the grey bar is where the form should be. Thanks! Link to comment
Solution Ziggy Posted May 8 Solution Share Posted May 8 Can you try disabling Ajax loading? https://support.squarespace.com/hc/en-us/articles/115000253288-Ajax-loading-in-version-7-0?platform=v6&websiteId=608c1294de99e60b4063273d Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
SVHC Posted May 8 Author Share Posted May 8 Well, that did it! Thanks, Ziggy! Ziggy 1 Link to comment
Ziggy Posted May 8 Share Posted May 8 Just now, SVHC said: Well, that did it! Thanks, Ziggy! Happy to help! SVHC 1 Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
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