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WORST domain provider aka Squarespace

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I was super happy with the domain management provided by Google and all of a sudden I am forced to use Squarespace. Initially not having an issue with that, turns out I do in the process. NO clear email structure, I cannot purchase bulks of email IDs but have to do it one - by - one ... I Cant find a domain I bought through squarespace. Is there a way to get away from it and back to Google or is that it? 

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  • 4 months later...

Agreed. Additional issues include:

  • no API for the DNS
  • there is no Dynamic DNS support. 
  • You cannot adjust the time to update reocrds.

The processes I had set up to keep my network running seamless under Google Domains all broke with Squarespace. Such a disappointing experience thus far. What is Squarespace going to do to meet the needs of all of the clients it acquired from this transition? 

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I agree. If you have more than a handful of domains, getting invoice information for accounting is a nightmare! 

There's no way to see all your domain invoices. You have to drill-down into each domain, because invoices are only available under each domain separately. This is impossible to do when you manage hundreds of domains!

There is no indication what domain was billed for on the CC statement. You have to go on a hour long hunt every time you get billed.

Other people have mentioned you can't even download the invoices?? Is this true???

We're VERY disappointed with this!

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  • 2 weeks later...

Agreed. I set up a forwarding address to my new domain (hosted by another DNS registrant fortunately) and it's been 4 days and I'm still having forwarding issues. SSL certificate shows as invalid with a ERR_CERT_COMMON_NAME_INVALID error for some browsers. On top of that squarespace's UI is not allowing me to turn on path forwarding, even if I update the setting to "true", the network request would send with that value as "false" (obviously a bug). I've reached out to support and they have not responded after 3 days due to "high volume"... Of course there's a high volume! You're in way over your heads and you're providing a shoddy service with too many issues for your poor support team to keep up with--corporate greed at its worst...

This has been an extremely frustrating experience. I'm baffled that a company of this caliber would branch off into something that is completely out of their realm and execute it in such a poor way. This issue is affecting my company's SEOa nd I'm getting alerts from Google's web crawler about indexing issues. Just a quick Google search shows that squarespace has had a reputation for being notably bad at everything they do besides their website builder service. Whoever is in charge of these decisions at squarespace is not doing a very good job. I was fine on Google Domains, why did you guys have to come and mess everything up??

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