Jump to content

Very longtime user here....where in the world is Gavin and how do we get him back because Squarespace isn't it.

Recommended Posts

I've been an avid user of Acuity since they were sending communications in the form of poetry and Gavin himself was emailing customers back on any questions or ideas they had to make Acuity better AND DID THEM. Prior to Acuity, I was copying and pasting the same "text reminders" to my clients of their appointments in my physical calendar. I spent considerable time searching for an alternative to this as it was decent work around but lacked certain functionalities I craved for.

Then, I discovered Acuity, and I must say, it really was a game-changer for the scheduling world. From the very beginning, I was impressed by the dedication of its creator, Gavin and the whole team. I vividly recall witnessing the initial stages of its developmental uptick and exchanging emails with Gavin and the team, sharing ideas on how to tailor it to better serve the beauty industry. Acuity quickly gained momentum, and I became its enthusiastic advocate within the beauty community, even being invited to present it at various permanent makeup and lash events. There's even a podcast episode floating around somewhere, where I discussed Acuity's benefits for the permanent makeup world. Back then, you could just breeze through the paid subscription based on how many people joined by your recommendation. I felt as though I hardly ever paid then at that time, but did not mind if I did because it was an amazing product created by amazing people that cared.

Having been in the permanent makeup and lash extension business since 2008, I found Acuity to be an essential tool for anyone in the beauty industry. Its customizable forms, photo uploads, license scanning, text, and email reminders were exactly what I needed. However, my enthusiasm waned when the frequency of updates decreased around a year or so before your acquisition of the platform. The once vibrant forum dedicated to user ideas fell silent. I still have the email from about a year before you acquired it, recommending how awesome it would be to have a "jump ahead" button so that we could choose to jump ahead a week or a month. Then, your acquisition happened. While I appreciate your efforts, I can't help but feel that Acuity is now merely a profit center, lacking the innovation and responsiveness it once had.

It's disappointing to see that Acuity's interface hasn't kept pace with modern design trends. The inability to adjust column widths, cumbersome scrolling, lack of customizations, and lack of intuitive features are frustrating. Moreover, the absence of a notification history dropdown is baffling and severely impacts user experience. As a busy professional with a lengthy schedule, the current layout feels dated and inefficient. Simple enhancements, such as the ability to leave notes without endless scrolling, would greatly improve usability.

Not once, in the many many years, had I ever thought I would replace Acuity, but today, for the very first time, I found myself researching reviews of competitors to see what alternatives are available, as it seems Acuity's situation is not improving. Furthermore, after visiting the Acuity website and seeing its modern and sleek appearance, including the visually appealing scheduling button that appears to be customizable, makes it's even more aggravating that Acuity isn't presented as a similarly updated platform. Instead, it remains visually stagnant, resembling the same outdated interface from its earlier years.

In summary, while I acknowledge Acuity's strengths, it's evident that significant improvements are needed to meet the evolving needs of its users. I hope that you'll consider these suggestions and the massive amounts of awesome suggestions from others in this community to ensure that Acuity remains a valuable tool for professionals like myself in the beauty industry and the many more it serves. Did you know that Gavin used to hang out in the forums and respond to ideas? It's fascinating to see all the suggestions people are making here, because they're the same ideas many of us have had for years that have fell on Squarespace's deaf ears.

All of that above was spit out by GPT (granted my words just better) which is something else that would be a nice little addition to our form creations or email responses. I love Acuity...I love it so much....but I feel you guys are not listening to its users and the awesome ideas we all present to you. You still are on top but soon, without much needed updates, I feel like Acuity will be ate up by other giants that listen to its users. For many of us, Vagaro is simply a "square checkout" away. Thank you and if you made it this far, I appreciate you reading.

Roses are red
Violets are blue
How did you feel about this post?
Would you leave us a clue?

Link to comment
  • Replies 0
  • Views 963
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.