Jump to content

Error on DNS settings

Recommended Posts

  • Replies 1
  • Views 1.3k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

Take a look at the basic third-party set-up info here and DNS troubleshooting guide for CNAME entries here as it might help you solve your issue.

"Your domain records may be green or red, depending on the DNS information our system receives from your domain provider." This means the error's in the domain providers' DNS manager not in Squarespace.

It can take up to 72 hours to connect domains too. Is it within that window? Just a thought...

Another hint with some providers in their DNS manager is to not have "." (as in ext-cust.squarespace.com   not .com.  )

If you’re using a CNAME record to point a Squarespace subdomain, follow the steps in our pointing guide instead.

Also try:

https://support.squarespace.com/hc/en-us/articles/206541757#toc-extra-records-in-the-dns-settings

Hope there's something there that helps you identify your issue.

Edited by carlyon
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.