eyenstein Posted November 9, 2023 Posted November 9, 2023 We book appointments for our in-person business. (very similar to a salon, but we are a high end eyewear boutique.) We use multiple calendars for appointments for different events, or different types of services. Recently something has changed and now the clients are getting confused by two things; 1. direct links now don't just jump to show available days and times but they now have to click on a "select" button next to the service again. This is new and it is not desireable. Then, 2, after they click that button, another option shows up: "With" and another button they have to click next to an option that says "any available." My customers are so confused. We don't schedule with different team members they are scheduling all of these services with one business.I'm at a loss. I have the options checked on "Calendars: Pool Availability and Automatically Pick an Available Calendar" but this doesn't hide anything. Am I missing something? Its also confusing because this appears even on appointment types that are only on ONE CALENDAR. nathan.j.p 1
eyenstein Posted November 9, 2023 Author Posted November 9, 2023 Heard back from acuity scheduling. If you have any add on options available (even if the client doesn't click one) they will be presented with all this confusion. Taking off the add-ons options solves the issue but reduces the benefits we are getting with Acuity. We've had to remove all add on options for the time being. Which sucks but at least the confusion is gone. nathan.j.p 1
LauraB001 Posted November 10, 2023 Posted November 10, 2023 Well, this is disappointing to hear. Unfortunately, I cannot remove our add-ons since it concerns language translation. I do not enjoy the number of clicks our members need to go through now to schedule sessions with us. nathan.j.p 1
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