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Cannot Connect Namecheap Domain to Squarespace Site

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Hello,

I built a new squarespace site and wish to connect my current namecheap domain to the new site. I input the squarespace nameservers into the namecheap settings but then squarespace gives me an error message saying the domain could not be connected. I also tried transfering the domain as well but also received and error, and it wouldn't work. I contacted namecheap support and they directed me to reach out to squarespace as they couldn't see anything wrong on their side. Please advise! Screenshots attached.

namecheap2.PNG

namecheap1.PNG

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1 hour ago, jasonchunglee said:

I contacted namecheap support and they directed me to reach out to squarespace as they couldn't see anything wrong on their side.

I would suggest doing just that! Contact Squarespace Support here:
https://support.squarespace.com/hc/en-us/requests/new

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
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https://squarefortytwo.com 

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