Jump to content

Declined credit card payments

Recommended Posts

I use Acuity Scheduling, linking to Square for accepting card payments. Over the last two weeks I am repeatedly having clients’ credit/debit cards being declined due to authorisation errors. Square tells me it’s a problem with Acuity’s implementation of strong customer authentication (SCA), Acuity tells me my clients need to refer back to their banks. I am losing business over this! Does anybody else have similar issues?

Link to comment
  • Replies 5
  • Created
  • Last Reply

Top Posters In This Topic

41 minutes ago, FireSaltSea said:

I use Acuity Scheduling, linking to Square for accepting card payments. Over the last two weeks I am repeatedly having clients’ credit/debit cards being declined due to authorisation errors. Square tells me it’s a problem with Acuity’s implementation of strong customer authentication (SCA), Acuity tells me my clients need to refer back to their banks.

Card-issuing banks turned the service on and starting enforcing Strong Customer Authentication (SCA) challenges on 14th March 2022. Squarespace confirmed they would be ready for this in July 2019 and Square rolled out API changes in January 2021 so there shouldn't be any problems.

However, if you are experiencing issues with Acuity/Squarespace Scheduling then I recommend that you log a support ticket with Customer Care, providing as much information as possible about the transaction failures.

Please let us know how you get on.

Did this help? Please give feedback by clicking an icon below  ⬇️

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Yes @FireSaltSea I am having the same problem. Very frustrating. I use Acuity scheduling, linking to square for payment and have repeatedly had clients who are on monthly subscriptions with me have cards declined. It's a headache and all around doesn't add to professionalism or credibility with my customers. I have other problems with Acuity and Squarespace supposedly being 'same' but far from the streamlined process I desire and need. My work around temporarily has been to direct bill from Square when I see a declined card in Acuity. That requires diligence in catching when it happens/

 

Link to comment
2 hours ago, WellbeingSolutionsWV said:

I am having the same problem.

What did Squarespace say when you contacted them?

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment
  • 4 weeks later...
  • 8 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.