FireSaltSea Posted March 22, 2022 Share Posted March 22, 2022 I use Acuity Scheduling, linking to Square for accepting card payments. Over the last two weeks I am repeatedly having clients’ credit/debit cards being declined due to authorisation errors. Square tells me it’s a problem with Acuity’s implementation of strong customer authentication (SCA), Acuity tells me my clients need to refer back to their banks. I am losing business over this! Does anybody else have similar issues? Link to comment
paul2009 Posted March 22, 2022 Share Posted March 22, 2022 41 minutes ago, FireSaltSea said: I use Acuity Scheduling, linking to Square for accepting card payments. Over the last two weeks I am repeatedly having clients’ credit/debit cards being declined due to authorisation errors. Square tells me it’s a problem with Acuity’s implementation of strong customer authentication (SCA), Acuity tells me my clients need to refer back to their banks. Card-issuing banks turned the service on and starting enforcing Strong Customer Authentication (SCA) challenges on 14th March 2022. Squarespace confirmed they would be ready for this in July 2019 and Square rolled out API changes in January 2021 so there shouldn't be any problems. However, if you are experiencing issues with Acuity/Squarespace Scheduling then I recommend that you log a support ticket with Customer Care, providing as much information as possible about the transaction failures. Please let us know how you get on. Did this help? Please give feedback by clicking an icon below ⬇️ About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
WellbeingSolutionsWV Posted March 23, 2022 Share Posted March 23, 2022 Yes @FireSaltSea I am having the same problem. Very frustrating. I use Acuity scheduling, linking to square for payment and have repeatedly had clients who are on monthly subscriptions with me have cards declined. It's a headache and all around doesn't add to professionalism or credibility with my customers. I have other problems with Acuity and Squarespace supposedly being 'same' but far from the streamlined process I desire and need. My work around temporarily has been to direct bill from Square when I see a declined card in Acuity. That requires diligence in catching when it happens/ Link to comment
paul2009 Posted March 23, 2022 Share Posted March 23, 2022 2 hours ago, WellbeingSolutionsWV said: I am having the same problem. What did Squarespace say when you contacted them? About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
Hack Posted April 18, 2022 Share Posted April 18, 2022 Having this exact same problem and tearing my hair out. I've sent a support request email. Link to comment
CarissaByers Posted January 6 Share Posted January 6 Yes! I'm having the same problem and have tried the same avenues you have with the same results. Has anyone figured out what to do? Link to comment
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