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Transfer domain from Softsys?

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Site URL: http://blackbird-endive-tbw2.squarespace.com

Hi! My wife and I are building a site for a non-profit who already owns a domain, which was purchased from and hosted by SoftSys. SoftSys seems to require a transfer request from the new host, which Squarespace does not seem to have as an option. 

They also have a login to a Parallel Panels account which seems to manage the domain, but the way they format DNS settings seems incompatible with simply connecting the domain without transferring.

Do you have any experience with either of those services? We're at a loss for what to do.

tyty!

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