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Shazar

Import csv error in mailing list - doubled last names

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Posted (edited)

I am trying to import a CSV file into my mailing list - however even though I have very carefully checked the original file and it is clearly in three columns - email, first name, last name, many of the last names are showing as doubled. that is marysmith@gmail.com Mary Smith Smith

It seems that the error is created when there is an email which has either numbers in it or an underscore .. eg mary_smith@gmail.com or marysmith14@gmail.com.I have imported the same list into MailChimp with no problem and no errors seen.I have been in touch with Squarespace help but without any luck so far. If anyone has any solution to this or has experienced similar please let me know.

Edited by Shazar
Initial Revision

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Be aware everyone.. make sure your mailing list is in the correct format and is clean before you do any import into the Squarespace mailing program.. because if you import a faulty list - then realise it and delete that list - it will remain in the background of your lists and if you import a cleaned up list with the same names in it.. those will simply be pulled from the background data and will show as faulty again.
Not having any ability to edit individual email addresses would seem to be an essential feature - but it is not yet available on Squarespace mailing.

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