samuelsparrow

Looking for help with same issue...

How do we make this happen? It feels like such a simple thing...come on Squarespace!

On 4/11/2021 at 1:59 PM, paul2009 said:

It was an issue from September last year to January 2021. Since then, the site logo has been included in the top left corner of printed orders.

Of course, if your logo is white, it won't be very useful.

It would be so great to be able to customise the printed packing slip to match the customer emails. 

On 2/9/2021 at 3:19 PM, Kaidesk said:

It's absurd that order printouts can't be edited. My order printouts are displaying my OLD business name and  address.

Squarespace promotes itself as easily customisable, yet this is a major deficiency.

Does anyone have a workaround? On my Shopify store, I've edited the order invoice so that I can print it on an A4 sheet, fold it twice and put it in a 'document enclosed' envelope with the customer address showing. So it is both an invoice and shipping label.

How do people look professional when shipping Squarespace orders? What am I missing?

If we have the ability to customise the order emails to match our site and branding there must be a quick way for Squarespace to implement this, surely?

On 1/22/2021 at 6:51 PM, paul2009 said:

Prior to 22nd September 2020 it was possible to style printable invoices. You could add/edit your business logo using a line of HTML in Commerce > Customer Notifications > Header and Footer.

This feature was removed when the new email composer was introduced - regardless of whether you have upgraded to it - and any customisations that you used were removed.

There's now a feature gap between the notifications that are emailed to customers and the notifications that are sent to store owners. The customer notifications can be customised with ease whereas the merchant notifications, including the printable invoices, can only be styled by Squarespace. In their words, they are "not designed to be customizable". In summary, this may be a good time to stop printing paper invoices.

However if printed invoices are essential to your business operations, I'll be interested to hear why you need them and what you need to customise. If there is sufficient demand, Squarespace may change their stance, or I may be able to build a solution. 

• Why do you need printable invoices? What do you use them for?
• How do you need to customise them? What do you need to add?
• What device do you print them from? Which browser or app, and on which device?

@paul2009 I recognise the need to reduce paper consumption. However, when fulfilling a batch of orders it's really helpful to print all the slips, pop them in each box and work through the orders - it makes it much easier to manage the process and keep track of each order/customer.

The option to style these to match the emails our customers receive would be the ideal solution - alternatively just the option to add our logo (like we had before the update).

Thanks.

I have the same issue.

It's important that the printed order confirmations I send with my orders have my logo included. 

Eager for Squarespace to resolve this.