Last month I asked for transfer code from Squarespace, but i did not completed the process. Only asked for transfer code. Then I changed my mind and I wanted to renew my domain. But i couldnt find my domain in my squarespace domain list. I asked to them and they said to me that ''you are transfered away the domain''
I explaind the process and said not. to transfered away. Since then they are trying to solve the problem. I am still waiting for solution. In this time, my domain's expire date has come. I hope they will find it back.
Unfortunately, the support team makes me nervous.