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LabMercury's Achievements

Level 2

Level 2 (2/20)



  1. Awesome! That worked so far. I've tried on multiple phones and browsers. Thanks so much! Cheers Andy
  2. Thanks. I added that Custom CSS but no luck. I still get the strange image disappearing on my smartphone but looks just fine on desktop. See attached. Is it possible to turn off the roll-over effect on mobile only? So it only stays on a single product image without trying to change?
  3. Thank you. I pasted a couple links below. Same issue happens in all 3 of my shops. https://www.balancedtravel.com/travel-prints https://www.balancedtravel.com/framed-prints https://www.balancedtravel.com/digital-prints
  4. Hello - I'm hopeful someone may have a solution or fix. I did start a support ticket with SS as they look into my issue. 1. My product images disappear in all 3 of my stores when in mobile. Once I begin to scroll the image fades to white and won't reappear. This only happens in mobile, In desktop the secondary product image fades in (hover effect) and looks fine. I wonder if the issue is the hover effect when in mobile? 2. I uploaded several screen shots from my mobile device. 3. This error/glitch only happens to the live site when tested on iPhone 13, 15 and in Chrome, Safari & Firefox. It does not appear from inside the SS CMS when in mobile view. 4. Would a work around be to turn off the hover effect on my product images? Although I like that effects visual aesthetic. Many thanks Andy www.BalancedTravel.com > Shoppe >
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