Using Windows 10 here (although I can confirm this error also exists for Mac users).
Unfortunately, this workaround didn't work for me. This issue is totally unbelievable and has cost us designers a lot of time wasted, really disappointing how SQSP is handling this
Yes me also, I include custom fonts in 90% of sites.
I have about 35 or so with custom fonts.
So have had to spend this evening in Australia, making sure all my custom code has
!important;
Tags.
Because of the font code upgrades
Thanks Squarespace!!
God, that would be a real dealbreaker for me. The guy at customer help didn't say they were planning on dropping the functionality to me and did say that it was an issue their devs were aware of. So, I hope that's not the case. Will send a follow up email to him though highlighting you are having the same issue on mac.
For the past week or so, all of my clients have been complaining about Squarespace being on the fritz, and I have definitely experienced it too. Needing to refresh constantly to see changes, pages not wanting to save to allow me to refresh, the custom css box throwing up errors where there are none until you refresh and then they're magically gone. etc.
But waking up this morning to the new UI was a nice surprise, "Oh!" thought I, "This is why everything has been going wrong, they were preparing this. Everything will run smoothly now." Getting to grips with the new layout took all of 5 minutes and I like that they've put custom CSS and Code Injection together now etc. Looks great. Styles are a little hard to find and I imagine will be difficult for new users to stumble upon but apart from that, great.
My issue came with when I tried to upload a custom font to the custom folders section. I was uploading a .ttf which is listed as one of the accepted files and yet I got the attached error.
...So, I contact Squarespace Customer help to tell them that this functionality has broken since the update. They tell me they can't help with custom code. I say it's not about custom code, it's about the uploading feature. He sends me a video of it uploading fine on mac and tells me it's a "device or browser" issue. So I try every browser I have, and none of it works. So we realize that it's just that the development team have entirely forgotten to make it work for half or more of their user base: Windows users. Absolutely unbelievable.
Shortly after, he sends an email telling me that it's an issue they are aware of already, so I assume they have had a lot of Windows users ranting and raving this morning. I guess my question is, are you a windows user, are you having this issue too, and do you have any workarounds while they get their sh*t together?
I've tried doing it as a file upload through the link page method but can't work out how to point the custom css to that link after the fact etc.
Any help would be appreciated as, hilariously, customer help aren't allowed to upload anything to your site for you, even if they can, because the platform is supposed to "empower users to make their own sites". ...and despite the fact that the platform was doing the exact opposite of that and that the customer help could help a customer, they wouldn't/couldn't.
So, community? You've always been the best thing about this platform, help me (and countless others) out?
