"Greetings from Portland, OR. My name is XXX and I'm happy to help you today. Please note, we recently made updates and changes that are rolling out with form blocks and form submissions. This includes updates that have also rolled out including a section where form block submissions are now stored in the Profiles panel as well. We have a guide with more information regarding this here: https://support.squarespace.com/hc/en-us/articles/360046485652#toc-form-submitter-profiles At this time, form submissions have some HTML formatting and this can’t be changed or customized. We have a guide with more information regarding this here: https://support.squarespace.com/hc/en-us/articles/205814638-Managing-form-and-newsletter-storage#toc-manage-submissions-2 That said, I can certainly understand how this change may not be desirable and we can’t change the formatting back to plain text at this time. I want to ensure your feedback has been heard, as this allows us to assess the impact of this change and how it has affected our customers. As a result, I’ve sent your suggestion to our development team on your behalf. While we can’t guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input. Feel free to reach out again if you have any other questions or need additional clarification —we're here 24/7 and always happy to help anyway we can."
Happy to help in anyway they can other than to actually help (which they can, but choose not too). Its a shame as we like our website but now its unusable we'll have to go elsewhere.