theDCcartel

Yeah, same. I have never had it before and last night 2 complaints. They said it's not our issue and my response was it kinda is when people start peeling off your platform because you can't fix it. They also said that they just tell people to use the web browser and I said fine for the 1-2 people who contact me and ask but for the other 10-20 who CBF I lose the business. 
I noticed that other websites that use Squarespace are un affected by the issue. I found a couple online last night and could buy them. Think I might also have to leave Squarespace. There response has been disappointing 

I’ve also had this issue since Thursday now and don’t seem to be getting anywhere. Squarespace just keep saying to use another browser but as businesses we obviously need our links on social media so this is not helpful. It’s pretty impossible to individually get answers from Instagram so squarespace really need to help us out here to address the issue with Instagram and get it sorted asap, I’m sure our sales are all being affected by this one way or another and I don’t want to have to leave squarespace for another platform but if the issues continues I might not have a choice 

I've been having this issue for 5 days now, it is impacting my business. 
Squarespace is not helping, and I can't contact Instagram as a user. I have submitted an error with Instagram but who knows where this goes. 

Customers will not buy if they have roadblocks in the purchase funnel. It's seriously impacting my sales. 

My only option if this does not resolve is to leave Squarespace. 

I suggest that Squarespace take this more seriously and contact Instagram directly. 
We need an answer. 

My customers are having the same issue. When you type the website URL in a web browser it works as usual. It also works when following the URL from other social media platforms like TikTok or Pinterest. But when a user follows the URL from Instagram, everyone is getting a "Try Again" error message at checkout. Due to this error, my Facebook Ads are unable to convert so we're wasting money until this is fixed. 
This is urgent. Please @squarespace help us all out. 

I have been experiencing the same issue. All of the apps on my phone are up to date. I was told that this is an Instagram issue but I have not heard back from them. 

Same here. Any updates or has anyones resolved itself? 
 
 
 
 
 
 

Same here. Any updates? It is costing all of us $ in lost sales conversion. Needs to be fixed asap.

I have the same problem. I contacted the to get help but no clear answer has given to me other than telling me to ask my customers to use a different browser which is not a solution. I can't run ads on IG now to make sales because my website is not working properly to make the final purchase. This needs to be solved ASAP. 

My customers are receiving an error message when attempting to checkout from inside Instagram browser.
No issues when they go direct using laptop or mobile, only when clicking on tagged products or from my IG shop inventory.