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  1. You're welcome! I'm not an exceptional web designer by any means, just a small observation. Sometimes its okay to compromise aesthetic with functionality–never the other way around. Hope you continue to persevere; I'm not trying to patronize you, but I'm in awe with your drive despite the homelessness.
  2. Hi! I'm sorry to hear about your state of living right now, being homeless is not something I wish upon anyone. I hope things get better for you. If I had extra cash lying around, I'd be happy to donate. For your inquiry, I have a little suggestion: on the one-minute reads section of your website, you might consider changing the design. When I read one portion of the text (i.e. how do you eat?) I would need to scroll all the way to the very bottom, then scroll all the way to the top to read the next section. This'll cause people to lose interest in reading the other sections. Just a tip, hope this helps and good luck to you my friend!
  3. Yup, you just really need to establish a scheduled routine for the flavours (assuming its nothing too arbitrary). A creative alternative can be going through google sheets where you can create a logic timetable that you can connect to gmail. It'll send an automatic email to your contacts if the logical sequence is achieved! Sounds a little complicated, an expert on google sheets can definitely do this for you. Hope this helps~
  4. It's popping up fine for me! I'm using a Macbook to view it :) What specific devices are not working?
  5. I think you'd need to use a separate mailing CRM to get this fixed! Squarespace's CRM can only do so much.
  6. –SEO has changed and evolved over its existence for more than 20 years now–and I can't emphasize how complicated it is. This is the main reason we couldn't expect one person alone to take hold of our copy and SEO all at once–an individual can only master so much. This is why the most logical step for us was hiring an expert B2B SEO Consultant and then sourcing out a terrific writer. That's it, thats the tip. Getting two amazing people that will work hand in hand that will adhere to the voice of your brand–that's what you need. If you're asking tips as a copywriter, that's exactly what you need too: expert SEO advice and analysis of the website you're writing copy for. As a writer, it's your duty to make the technical stuff work with the content–which is a generic way of saying that you absolutely need to write kickass content that'll get people to click your link. It's a two-sided coin. No matter how good your SEO is, if your content is awful people are going to click away. Likewise, even if you make absolutely helpful information, if it's not optimised for SERPs–no ones going to receive value from the things you're putting out.
  7. Hey there! That is definitely possible! Check out this reply from a circle leader on another thread asking the same question. :D
  8. Hey there! New sites need to be crawled and indexed by Google before they show it as search results. According to them, "The total time can be anywhere from a day or two to a few weeks, typically, depending on many factors." You can check out their full support page about this topic here. :D
  9. I like to think of customer service as an extension of marketing. If you're able to tailor a phenomenal experience for your consumers and customers–it gives you an advantage over your competitors, and it can potentially create a sense of loyalty from your market that could bring forth the power of 'word-of-mouth' marketing; you basically have an army of satisfied customers doing the marketing for you. As much as we'd like to believe that we're not that easily persuaded by marketing tactics, how many times have you actually eaten at a restaurant because one acquaintance, family member, or close friend recommended it to you? See what I mean? Looking at customer service in this perspective, you should have the slightest notion of one thing: it's something that you should definitely invest on. If you're an SME and are relatively new to the scene, the main thing I recommend you do is sourcing out a piece of customer service software that you can use so that when you get and train someone onboard to handle that side of things, it wouldn't be that technical. Plus, most CSR software is not really that expensive, its just a matter of choosing which fits you best. Make sure that whoever you have onboard, knows the core of your brand's identity and will reflect it in the way he/she handles disputes and issues. Remember, CSR can be a form of marketing–and we all know how much bad word-of-mouth can severely affect your business' reputation, even if it's not a viral complain on social media.
  10. Hi there! Have you referred to this support article from Squarespace already?
  11. Here is an article by Squarespace that you might want to check out. 🙂
  12. Hello, Tracy! You might want to check out the dedicated Squarespace support page about this here. Let me know how it'll go!
  13. Hi there! Your site looks awesome! I would have to agree with @Spark_plugin about the font size. In addition, I suggest that you also look for other fonts for the body to differentiate the heading and other texts, preferably sans serif typefaces would be nice. Other than that, it looks nice!
  14. Hello! Your website looks aesthetically pleasing. The elements work together in harmony. I love it! I only have to note the menus on the top ("tools," "our team," "contact us"). When I clicked it, I thought it would bring me to that specific section in the same page. But as it turns out, it redirected me to a new page with the same contents as the ones in the home page. I just don't see the purpose of the additional page if its contents can be viewed on the homepage itself. Those are just my two cents. Anyway, it looks good! Hoping that you would continue to improve on it.
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