Site URL: https://wildwaysvintage.com/
This past Christmas, I signed up to sell gift cards on my site, prompted by Squarespace to do so as their effort to help businesses in the time of COVID. The listing is now no where to be found, and any gift-card orders that came in have no corresponding record of the purchase.
A customer reached out saying she was having trouble redeeming her gift card for my shop, that her friend purchased at Christmas. I searched under orders in the commerce section for her friend's name, for "gift card", for the amount specified, and there is no trace of this.
The gift card looks legit, I have no issues there. But I have absolutely no record of this transaction. Does anyone know how to look up gift card purchases to see this information? I want to be able to verify the purchase, and provide a discount code instead if that's my only option.
Additionally, if the code was working, would she enter the gift card code into the "discount" box at checkout? I noticed in the Squarespace info page on gift cards, there was a "gift or promo" box... is this the same thing?
Any help you can give me would be appreciated. Thank you.