Agrajag

So, it looks like image metadata import has been broken for at least two years. All I want is for the IPTC Caption field to be copied into my Gallery Section images' "Description" when I import images so I don't have to manually copy and paste 547 times. But NOOOOOOOOOO. Tried different IPTC and EXIF fields and both Lightroom and  XnViewMP to edit metadata, but SquareSpace isn't importing it. And, yes, I read the articles, and SquareSpace claims this feature works with Gallery Sections in version 7.1, which I'm using. Support says, and has been saying for two years, "It's a known issue. We'll take a look at it."
Has ANYBODY gotten this to work? Ever?

"our engineers are still looking into this issue"
18 months later and still nothing. If SS engineers can't fix this within 18 months, they never will. SquareSpace should stop advertising this "feature".

So, it looks like image metadata import has been broken for at least two years. All I want is for the IPTC Caption field to be copied into my Gallery Section images' "Description" when I import images so I don't have to manually copy and paste 547 times. But NOOOOOOOOOO. Tried different IPTC and EXIF fields and both Lightroom and  XnViewMP to edit metadata, but SquareSpace isn't importing it. And, yes, I read the articles, and SquareSpace claims this feature works with Gallery Sections in version 7.1, which I'm using. Support says, and has been saying for two years, "It's a known issue. We'll take a look at it."
Has ANYBODY gotten this to work? Ever?

"our engineers are still looking into this issue"
18 months later and still nothing. If SS engineers can't fix this within 18 months, they never will. SquareSpace should stop advertising this "feature".

Stil super disappointing this has not been addressed. It used to work -- how hard can it be to fix? 
It makes me regret suggesting a site I manage move to Squarespace. Lesson learned. 

Thank you. The more of us who report this issue the better and maybe they'll get the message that this is important to us.

Argh.  Thought I was doing something wrong then found this thread.  I just submitted this bug to Squarespace.

I don't understand it either how a company can offer a setting like this, have it be non-functioning for over a year and not fix it. It continues to prevent me from moving 3 other websites over to Squarespace because they are all photo image websites and I don't want to have to manually enter the descriptions for each image. 
PLEASE, does anyone at Squarespace read our pleas for a fix? You offer this feature but don't repair it when it doesn't work. Come on, please pay attention to our problem here!! Thank you in advance----
Marty

I've been preparing to move back to squarespace from adobe portfolio as I want more functionality. But I just discovered this bug, and that its apparently been unfixed for well over a year. wow.

I'm starting to reconsider if this is worthwhile if I have to input all this data manually on hundreds of images. 

Doesn't seem like a great idea to get involved with a company that refuses to fix a pretty major bug for over a year. What the heck is their priority? Making more youtube ads? Sure seems like that's all they care about.  

I've submitted multiple bug reports now and have had email replies from Support.
Apparently not a big deal.
To me it is after cutting and pasting all these captions.
Currently, our engineers are still looking into this issue with the metadata not importing in gallery sections, so I don't have any updates to provide. With that said, I hear what you're saying, and can absolutely understand where you're coming from. We also want you to have the smoothest experience while using Squarespace, and when unexpected issues come up I can definitely recognize it can impact that experience.