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captions not being imported during image upload

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Site URL: https://www.photojournalism.org/home-1

Hello. The password for the page is "circle." This is a hidden page I'm building on an existing site; the page will go live Saturday. You'll see there are two galleries stacked; the top is the new one that I'm having trouble with, and the bottom is the old one I'll be deleting (I copied an existing page). I just kept the second gallery up so you could see the difference. 

I'm having some trouble with captions. Image metadata importing is enabled for my  site. In my gallery block (simple gallery), I have captions enabled. I have IPTC data embedded in photos, but when I upload them, the captions don't seem to be coming with them. They're not showing up either in the image description or in the caption field of the gallery. 

If I manually type in the image description field, it will show up (you might see the word "test" under the first image in the gallery), so it's clear it's the import that's the issue. 

I've successfully done this many times, and just can't figure out what's going on. 

I searched in the forum and saw a similar questions posed last spring, and a rep responded they were looking into it. Really hoping it's been resolved by now. Any thoughts/help/insight/advice?

Thanks very much.

Edited by Bita
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I recommend you get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here:

https://support.squarespace.com/hc/en-us/requests/new#choose-topic

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36 minutes ago, Bita said:

Looks like it's a bug that's not a priority for them to fix

Thanks for reporting back for the benefit of others. I've added this to the bug list.

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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  • 4 months later...
  • 5 months later...

It's been almost a year since this issue was raised and it still hasn't been fixed. Somehow photo and painting image galleries are not that important to Squarespace. It's too bad as this prevents my creating new sites for photographers and painters who want gallery websites. Does anyone know how we can get support to get active on fixing this?

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  • 2 weeks later...

If this is a problem you want to see them solve, then we need to get a lot more users to ask for it. It's obviously not sitting near the top of their priority list for bug fixes and to get it to the top needs many more users to complain about it. It's the old "squeaky wheel" concept. Frankly it's keeping me from creating several new websites on Squarespace because I want my image galleries to be able to read the file metadata. So, if this is a problem for you also, add your request to Support so they'll get the message that this is important!!

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I did, and heard back from them.  And in other words, It's on some list and may or may not be addressed. It's not a glamorous or marketable thing, so it gets bumped down the line. Reminds me of Adobe.

It sucks because I have a new site and now need to cut and paste a couple almost two hundred images worth of metadata from Lightroom.

Thanks for contacting us about this. We’ve noted your report with our Engineering and Design teams for review. They’ll use this feedback when creating fixes and improvements for future releases.
There are many variables that we need to test against before we can make changes, and we can’t guarantee changes for this issue in the immediate future. That said, our teams consider all feedback, and your input is always encouraged.


 

Edited by CooperBlack
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  • 2 weeks later...

I appreciate that Engineering and Design teams must be very busy people making Squarespace even better than it is. However, I chose to use Squarespace for photo portfolio websites for my clients because it's well suited for displaying portfolios. One of the reasons for making this choice was because your website displays a way to automatically import meta data from images when they are uploaded. But, it's now been at least one year that this feature has not worked and this is preventing me from creating at least 3 new websites for Squarespace. So I do believe the is a marketable thing as it brought me in to creating Squarespace websites and I am extremely disappointed that it seems to have such a low priority for this bug to be fixed.

Edited by MartyC
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  • 2 weeks later...
  • 3 weeks later...
  • 1 month later...

I've been preparing to move back to squarespace from adobe portfolio as I want more functionality. But I just discovered this bug, and that its apparently been unfixed for well over a year. wow.

I'm starting to reconsider if this is worthwhile if I have to input all this data manually on hundreds of images. 

Doesn't seem like a great idea to get involved with a company that refuses to fix a pretty major bug for over a year. What the heck is their priority? Making more youtube ads? Sure seems like that's all they care about.  

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  • 2 weeks later...

I don't understand it either how a company can offer a setting like this, have it be non-functioning for over a year and not fix it. It continues to prevent me from moving 3 other websites over to Squarespace because they are all photo image websites and I don't want to have to manually enter the descriptions for each image. 

PLEASE, does anyone at Squarespace read our pleas for a fix? You offer this feature but don't repair it when it doesn't work. Come on, please pay attention to our problem here!! Thank you in advance----

Marty

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