Natalia_TRB

Hi guys,
Just giving you an update about SS. These are the words from the Product Specialist:
Unfortunately, I don't think they will do much about it, otherwise they would have said something like "we are working on a solution and we'll notify you as soon as there are any updates."
The reason why I'm sharing all of this with you is for you not to have any expectations at all when it comes to SS Customer Care support. Very disappointing, but that's how it is.
Have a good day,
Natalia

Hi,
Squarespace has come back to me indicating that there is some odd behavior happening where some forms are being picked up by Zapier and some are not.
They said that they have noted this down for the Design and Engineering teams to review. So hopefully they take this issue seriously and do something about it. It's obvious there is a bug in their forms API. This is nothing to do with Zapier, the SS forms API is not working as it should be. Zapier just displays the forms that the SS API returns.
I'll keep you posted with any updates.
Cheers,
Natalia

I've also been having issues very suddenly
I can get everything connected with Zapier, can even run the test through Zapier and everything works great. However, it will not trigger when a new form is submitted. No errors shown in Zapier, and the form sends to other storages just fine.
Very frustrating as this sudden issue has caused me to miss opportunities to reach out to clients quickly, and likely miss business.
I am not sure if this has any relation to what was previously discussed in this thread, I didn't understand much of the technical discussion. Other than, it appears that SS is not communicating with Zapier properly. 
Hope this adds some nugget of information to the issue and is resolved soon.

Hi Paul,
Thanks for your reply.
I did also open a support request with SS pointing to this post link. But I prefer to leave this post open to see if someone else in the community has something to input. Unfortunately, SS doesn't notify customers when there are bugs or problems in their software. These forums is the only way we customers have to share these matters with the community until SS changes the way they notify their customers about their issues.
Thanks,
Natalia

Update: SS has indicated that they are going to escalate this ticket for review and that they will reply back with more information as soon as possible.
I will keep you posted with any news I get from them.
Cheers,
Natalia

Update: SS has indicated that they are going to escalate this ticket for review and that they will reply back with more information as soon as possible.
I will keep you posted with any news I get from them.
Cheers,
Natalia

Update: SS has indicated that they are going to escalate this ticket for review and that they will reply back with more information as soon as possible.
I will keep you posted with any news I get from them.
Cheers,
Natalia

Hi Paul,
Thanks for your reply.
I did also open a support request with SS pointing to this post link. But I prefer to leave this post open to see if someone else in the community has something to input. Unfortunately, SS doesn't notify customers when there are bugs or problems in their software. These forums is the only way we customers have to share these matters with the community until SS changes the way they notify their customers about their issues.
Thanks,
Natalia

I suspect there won't be much we can do to help if the issues are on the backend of SS.
I think your feeling that SS's depth of implementation for form handling is immature is correct. It's like they got a start on it but didn't come back around and deepen the features. If I recall correctly the features available to some forms are not supported across all form elements (there are some that shouldn't, of course, because of their context). I suspect that SS not making another pass on form features like Zapier support is due to most folks just don't use it so it is a low priority issue. Which of course is frustrating for folks that actually need the feature and for it to work well and consistently.
I'm not aware of an SS published forms API.
You might need to go with a forms company whose focus is forms to get what you need. That won't work for all SS forms but should for form blocks.