RetetiElephantSanctuary

We're having the same issue 😥

Site URL: http://reteti.org/kapai

I'd like to send donors a Certificate of Appreciation immediately after they donated, so I'd need to pull all the data in the Donor Form which they fill out. 

However, I'm struggling to see how I can get the data automatically added to a spreadsheet. 

The API seems to only pull ORDER data.
No Donor Data. 😞

I can't manually download .csv files and then upload to the software that generates the certificates. We're expecting big volumes. 

Any one with any idea how to pull all the donor data automatically? 

2 hours ago, paul2009 said:

Thanks for clarifying.

Although you can set the fixed amounts on the Donation Block, the 'Other Amount' box is automatically added when users reach the checkout page. We are prevented from making any changes to this form because Squarespace block all code and CSS on the checkout page to protect payments from being interfered with.

If you’d like to make a feature request, you can do so by contacting Squarespace Customer Care using a support ticket.

  If this post has helped you, please click a 'Like' or 'Thanks' icon below  ⬇️

Thank you very much, @paul2009!!
Really, really appreciate the assistance. 

14 hours ago, paul2009 said:

You are not using the Squarespace Donation form. Someone has embedded a third party donation form instead. You'll need to contact the provider of the donation form to see if this can be customised.

The standard Squarespace Donation Form does not allow an 'any amount' option.

Dear @paul2009, 

Thank you for responding!!

Ah, yes, our main donations run through Network4Good. Sorry. I can see now how my questions was misleading.

The adoptions run via Squarespace.
This is my test page... https://www.reteti.org/kapai 

Once you click the adopt button, in the contribution box, there's "other amount". I'm also attaching a screenshot of what it looks like when I edit the Donation Button.

I can't seem to find any Squarespace documentation on this. 
Have you seen this before? 

Site URL: http://reteti.org

We're launching adoptions as a fundraising campaign. We have a minimum amount for an adoption, however I can't seem to remove the option that allows the user to type in any amount, from the Squarespace Donation Form. Does anyone know how to do this?