Thanks for your reply and sorry for delayed response - I was on holiday.
The site is live now and this is the URL: https://www.cariance.com/client-experience.
We've actually shortened the problematic text so it's on one line in the live site to sidestep the problem, although we would like to actually solve the problem so we aren't restricted with the content. I've just added back in some extra words of text to take a screengrab to demonstrate the issue.