I recently pointed a Go Daddy domain at a new Squarespace site and somehow, in doing so, broke my email which is housed with Protonmail. MX is in there, but I think it may be the SPF/DKIM and I am out of my depth here.
Is anyone on here who can help?
Thank you!
I have a client with a Squarespace-hosted domain who wants to use custom email with iCloud+. I've entered the supplied DNS records, following the instructions from Apple to first try the records as provided and, if those don't work, to make some adjustments.
These included removing the period at the end of MX records and the quotes from the SPF record. Both adjustments were required. (See attached screen grab of Apple's instructions.)
The DKIM record, which also has a terminal period, was accepted by the SS DNS as provided, so I did not remove it.
After 72 hours, the email doesn't work.
After an hour on a support call with AppleCare, the email doesn't work.
After removing the incomplete email setup on iCloud and going through the process of adding the custom email again, it still doesn't work.
After publishing the site, which was set to private ahead of launching in a few days, it still doesn't work.
Discrepancy: While troubleshooting, I found that in Apple's instructions, the DKIM settings specify the Type as a CNAME record. But, in Squarespace help pages for SPF and DKIM records, SS says it should be entered as a TXT record. I have done both, and neither work.
AppleCare was stumped and suggested contacting Squarespace.
So, what now? Anyone?
