Thanks so much for the reply. It's strange that SS hasn't got back to me already (I've also emailed them and haven't got a reply yet), before I got my website through these guys, I got ads all that time about their award-winning customer service, and I find it to be pretty hopeless!
Anways, that's really annoying!! I'll just have to back track a bit and just send her a discount code instead!
Thanks again!