humminglion

On 4/18/2023 at 8:28 AM, Nerds4Normals said:

I am so frustrated by SquareSpace's built-in search functionality on our website (https://www.stresslesscamping.com). When we click on the search icon and put in terms that I know are on the site sometimes it returns no results, sometimes it returns only partial results. 

The majority of the time I have to click the icon, search for content, there will literally be NO results, then I try again and that's when it shows the results even with the same words. 

Our site gets a lot of traffic in our space and people search out various relevant terms and leave frustrated. This is enough to make me consider changing site providers. Is there an update/change I can implement?

I do also have a custom Google search on the site but it's much lower on the page, however it works every time. But the search button is very convenient at the top of the page. I wouldn't mind if I could change the little icon at the top to go to the Google search if that were possible instead.

But, seriously, we live in the world of search. I hope SquareSpace does something to enable their search function to actually work. Many of our site's visitors have told me that they have this issue and it really is affecting our income for people not being able to find things that are there. 

Thanks for any input and tips. 

I've been reporting this search bug since 2000 and they still haven't fixed it. 

My only guess is that engineering is unable to fix it due to it breaking other things or they don't think search is important enough to dedicate resources to fixing it.

On 2/28/2023 at 7:51 AM, paul2009 said:

Please contact Squarespace Customer Care directly. The forum community would love to help but we are unable to resolve this.

We've been reporting this exact bug to Customer Care for years now.. their response is the same - engineering is taking a look at it... so the conclusion to me is that a fix isn't possible due to it breaking other things or they don't deem search functionality inside a squarespace site to be a core function?

As of May 18 and a couple years after discovering the search bug, Squarespace still hasn't fixed this. 

Try it our for yourself, go to the search bar on your squarespace site and search for a common topic that you know your site covers, it'll come up blank.

So basically, visitors coming to your site can't search for anything or will think your site doesn't cover an important topic, when it does.

Search on squarespace sites has been broken for a couple years now and even though I've reached out many times to inquire on some kind of fix, as of today my site still doesn't show results when I search for a topic unless I try 2-3+ times. Highly considering leaving Squarespace unless they fix this.

This is a HUGE bug that has been impacting my website for awhile now.. like since 2020!

It usually takes 3 tries to search for a topic before the correct results show up.

Screen Recording of it: https://www.dropbox.com/s/wsxcskzhd3ytyak/ScreenFlow.mp4?dl=0

I've contacted support many times and the result is always the same - something about how the devs are working on it.. how can something basic like searching inside a website not work?

I'm seriously considering leaving Squarespace and going to Wordpress if they can't fix this soon.

This is a HUGE bug that has been impacting my website for awhile now.

It usually takes 3 tries to search for a topic before the correct results show up.

Screen Recording of it: https://www.dropbox.com/s/wsxcskzhd3ytyak/ScreenFlow.mp4?dl=0