AaronA

Yep same reply. Only thing squarespace is doing is providing a catalog. If the whole checkout process is on instagram or fb, no reason squarespace would have anything to do with it. I've since turned off the ability to buy directly on instagram or fb. The catalog is still there, but now button is "visit website" and takes them to squarespace site for purchases. Sucks, would be nice if there was a way to actually fulfil orders you got on ig or fb.

Yeah on support, Meta says there should be a way to acknowledge the order on squarespace.. which makes no sense. The only thing squarespace provides is the catalog of products. All order, payment ect was on Meta end. This is beyond frustrating. 

I am in the same boat... Squarespace reply was the same blame on Meta... Anyone figure this out?