Aim42
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Fellow Etsy users... is this also happening to you?
in Commerce
Posted
I was wondering if anyone has the same problem I'm having. I have shops on both Etsy and Squarespace. It seems that Squarespace is charging customers quite a bit more for shipping than Etsy. For example: Latest package - SS charged the customer $15, Shipstation said it would only be $11 for the actual shipping label, so I created a fake Etsy order to the same address, same box weight, same box size, same shipping settings, same handling charge. Etsy would have only charged the customer $10.95. Then I went to USPS directly and created the same shipment at a "public" rate and it was $15. Is Squarespace not accounting for the ShipStation discount? This was just a small order, but some are off by quite a bit more.
Thanks!