SharonZJewelry

On 11/19/2022 at 10:42 AM, creedon said:

I can't say for sure but this sounds like it might be an issue with SS's backend. There is nothing we can do to fix a backend issue. You'd need to contact Contact Customer Support.

On 11/18/2022 at 6:37 PM, Mila__osman said:

I'm also having this issue. I removed the custom css code entirely and STILL can't post to my blog and get the same error code. I am on Brine 7.0.

I am also on Brine 7.0. For the record, one of my clients is on SS 7.1 and I am not getting the same error message on their website.

Also worth noting - I don't have any Custom CSS in the custom CSS field, I only have extra code in the code header injection - like my google tracking ID and my Mailer Lite pop up. I've had the Google ID in there for years and the Mailer Lite pop up code has been there since August without any issues about the code.

I am getting the same error message - I will reach out to SS help because this sounds like an issue on their end. I might even do a public Twitter posts (sometimes the public posts get more immediate attention).

Some of this is on Stripe as a payment processor too - my business (jewelry) is on a long list of excluded products (scroll down to #7) - https://stripe.com/afterpay-clearpay/legal#restricted-businesses

None of these excluded products make any sense as most of them would be prime for using payment plans. I've submitted requests to Stripe 3 times now to adapt this list of excluded businesses and nothing. 

I have a similar problem. It hasn't escalated yet, but I'd like to know my options. As of right now, I have them tagged to refuse future orders and I have internal notes on them. I plan to simply cancel and refund if they ever try to order again. I had to do this on Etsy once with a customer when for some reason I couldn't block them. That's my temporary solution but I hope that Squarespace comes up with something to help us.