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How long does it take for a custom favicon to show up on your site?


germanhans
Go to solution Solved by jasonbarone,

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Clear your browser cache and it should appear instantly.

Founder at Squarefront, the global community of Squarespace builders. I'm building products and services for the Squarespace platform and documenting everything on YouTube. I've been working with the platform since 2008 and my work with Squarespace led to me being hired by Uber where I spent over 5 years working on the web, design and content platform teams. 

Need help with Squarespace? Send me an email! Otherwise connect with me on TwitterInstagram, or Linkedin.

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  • 12

There’s a simple way to refresh any favicon.

If your webpage is http://www.yourdomain.com just add /favicon.ico. This will bring up the favicon for that web page. Then refresh the page.

For example:

http://www.yourdomain.com/favicon.ico

Edited by Dan Sheehan
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  • 2

None of these answers is correct.

Favicons are not always "favicon.ico" in the root. That was true in the 90s.

Squarespace support for custom favicons is broken. The template code (in the header element, it's a link with rel="shortcut icon") always uses favicon.ico as the name of the file. This is wrong. You need to change the filename when you change the icon so that the browser knows to invalidate its cached version. Annoyingly, I have yet to find a way to remove the reference to favicon.ico from the Squarespace templates. Adding a second entry using the Code Injection page and pointing to another file I've uploaded works for Chrome (which happens to use the last icon reference it encounters) but not for IE (which happens to use the first, apparently).

It's also annoying that Squarespace is full of incorrect statements like "IE won't display PNG favicons." This is clearly untrue, but what it likely means to say is "old versions of IE (and other browsers) won't use PNG favicons."

Brandon

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Favicons are squirrely little boogers aren't they?!

I've got a blog post here: http://www.sqsp.guru/news/how-to-force-refresh-a-favicon-in-squarespace-6 that shows you step by step how to force refresh a favicon.

Your browser doesn't fetch the favicon file if one is already in cache for the website...so while the new favicon shows up for your new website visitors you'll still see the old one. But check out that blog post and it will show you how to force refresh the favicon.

I run the Squarespace Guru blog (www.sqsp.guru) and host the Squarespace Guru podcast.

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  • 0

Not an answer, but I’ve tried clearing my browser cache on Google Chrome to no avail. Safari had no issue displaying the favicon. How do I get rid of the Squarespace logo on the Google Chrome tab?

Cheers

Edited by gradg
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  • 0

If you clear your cache, the favicon you uploaded should appear. The only exception I know of is if the browser you're using doesn't support favicons. Try re-uploading the favicon with the correct dimensions, then refresh your browser.

Tyler E. West is a 21st century digital native who writes about the art of human enterprise, government redesign and the future of the internet.

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you are a legend.

Have only been using Squarespace for about 1 week. Really enjoying it and looking forward to improving my site and my skills. Hopefully can add some contributions to the support site as well.

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Clearing the cache and restarting the browser should display the new favicon image. If you're continuing to experience issues with the favicon display, it may be best to write into Customer Care so they can take a deeper look into this issue.

Squarespace has more information on Favicons and best practices here.

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