Facebook Messenger Chat Plugin

I've added the Facebook Messenger Chat Plugin code to the /head - but it's not showing on my site. I'm not getting any success from Fb or SS. Does anyone have a solution?

You'd need to provide more information if you'd like the community to help. For example, the code you've added and a link to your site. Your site doesn't need to be live - a link to a trial site (something.squarespace.com) is fine.

I know exactly what you are talking about and am having the same issue. I'm using this guide https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin#steps

I'll let you know if anyone comes up with a solution!

I know exactly what you are talking about and am having the same issue. I'm using this guide https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin#steps

I'll let you know if anyone comes up with a solution!

Same issue! Would love to get this working!

I figured it out! You have to whitelist your domain for the chat box to show up. This is not in the area where you set up the chat box code but above it.

Go to Messenger Platform Settings on your pageScroll down to: Whitelisted DomainsThird-party domains that are accessible in the Messenger webview for use with the Messenger Extensions SDK, and for Messenger plugins.

Then set up your Customer Chat Plugin and inject the code in the footer under advanced settings.

@atticusmabry @figlet

I figured it out! You have to whitelist your domain for the chat box to show up. This is not in the area where you set up the chat box code but above it.

Go to Messenger Platform Settings on your pageScroll down to: Whitelisted DomainsThird-party domains that are accessible in the Messenger webview for use with the Messenger Extensions SDK, and for Messenger plugins.

Then set up your Customer Chat Plugin and inject the code in the footer under advanced settings.

@atticusmabry @figlet

I figured it out! You have to whitelist your domain for the chat box to show up. This is not in the area where you set up the chat box code but above it.

Go to Messenger Platform Settings on your page Scroll down to: Whitelisted Domains Third-party domains that are accessible in the Messenger webview for use with the Messenger Extensions SDK, and for Messenger plugins.

Then set up your Customer Chat Plugin and inject the code in the footer under advanced settings.

@atticusmabry @figlet

Same here!

Hello @birthingconfidence !

I did exactly those steps but still not working :/

I've whitelisted the domain:

And then added the code they gave here in the footer under advanced settings...

What did you do differently?

Super easy method

... for non-developers to is our Facebook Messenger Squarespace Plugin .

It's coded specially for Squarespace and has easily adjustable options:

• Select how plugin should show: minimized, greeting or fade-in-out
  • Easy on/off -switch to temporarily disable plugin
  • Custom greeting text shown to visitors
  • Specific greetings for specific pages
  • Select color
  • Select language to match site

We guarantee that it will work. If it doesn't we'll fix it for you. If it still doesn't we'll refund. So we take all the stress and responsibility for you.

I've been running into the exact same issue, and have tried to install it multiple times over the past few weeks.

I've whitelisted all of my domains, both with + without "www", tried in the header, footer, on specific pages, etc. and nothing is working.