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Figlet

Facebook Messenger Chat Plugin

Question

I've added the Facebook Messenger Chat Plugin code to the /head - but it's not showing on my site. I'm not getting any success from Fb or SS. Does anyone have a solution?

Edited by Figlet
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You'd need to provide more information if you'd like the community to help. For example, the code you've added and a link to your site. Your site doesn't need to be live - a link to a trial site (something.squarespace.com) is fine.


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Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include. Explore our range of Squarespace Extensions on our website, including the Enquiry Form ExtensionDatepicker Extension and Age Verification Extension. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help.

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I figured it out! You have to whitelist your domain for the chat box to show up. This is not in the area where you set up the chat box code but above it.

Go to Messenger Platform Settings on your pageScroll down to: Whitelisted DomainsThird-party domains that are accessible in the Messenger webview for use with the Messenger Extensions SDK, and for Messenger plugins.

Then set up your Customer Chat Plugin and inject the code in the footer under advanced settings.

@atticusmabry @figlet

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I figured it out! You have to whitelist your domain for the chat box to show up. This is not in the area where you set up the chat box code but above it.

Go to Messenger Platform Settings on your pageScroll down to: Whitelisted DomainsThird-party domains that are accessible in the Messenger webview for use with the Messenger Extensions SDK, and for Messenger plugins.

Then set up your Customer Chat Plugin and inject the code in the footer under advanced settings.

@atticusmabry @figlet

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I figured it out! You have to whitelist your domain for the chat box to show up. This is not in the area where you set up the chat box code but above it.

Go to Messenger Platform Settings on your page Scroll down to: Whitelisted Domains Third-party domains that are accessible in the Messenger webview for use with the Messenger Extensions SDK, and for Messenger plugins.

Then set up your Customer Chat Plugin and inject the code in the footer under advanced settings.

@atticusmabry @figlet

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Super easy method

... for non-developers to is our Facebook Messenger Squarespace Plugin .

It's coded specially for Squarespace and has easily adjustable options:

  • Select how plugin should show: minimized, greeting or fade-in-out
    • Easy on/off -switch to temporarily disable plugin
    • Custom greeting text shown to visitors
    • Specific greetings for specific pages
    • Select color
    • Select language to match site

We guarantee that it will work. If it doesn't we'll fix it for you. If it still doesn't we'll refund. So we take all the stress and responsibility for you.

Edited by voxpopagency
Initial Revision

Vox Pop - Pro Squarespace designers & Developers

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I've been running into the exact same issue, and have tried to install it multiple times over the past few weeks.

I've whitelisted all of my domains, both with + without "www", tried in the header, footer, on specific pages, etc. and nothing is working.

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