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Welcome to Squarespace Answers! Answers is a peer-to-peer forum for users to find solutions that fall outside the scope of Squarespace Customer Care. These solutions generally involve code modifications, third-party integrations, and other advanced features like the Squarespace Developer Platform.

To use this forum, you'll first need to create an account. Your Squarespace account and Answers account are separate; you cannot log into this forum using your Squarespace login credentials.

This forum is a space for sharing workarounds and tools you discover while modifying your site. It’s also a space to ask for such solutions. We encourage you to be open and clear about what you’re trying to achieve when seeking advice. While Squarespace moderates this forum, almost all engagement comes from the Squarespace customer community.

Squarespace Customer Care should always be your first stop for questions about your account or the platform’s built-in tools. You can contact Customer Care here.

GROUND RULES

  • Be positive and respectful. Squarespace Answers is a judgment-free forum for users of varying technical experience. Posts that are negative or critical of other users will be removed. Continued negative posts can lead to suspension of your Answers account.
  • Be specific. Clearly explain what you’re looking to do. Vague questions or general opinions are difficult to answer and may be closed.
  • Provide pertinent information. Include your template, site or page URL, and the steps you’ve taken so far. Without this information, other users can’t provide solutions with confidence.

FAQ

  • Can I pay someone to help me solve my problem?

    Yes. Squarespace Specialists have proven experience using the platform. To hire a Specialist to help you with your site, please fill out this form. Please note Squarespace Specialists are independent third parties and Squarespace does not control and is not responsible for their services or any transaction your may enter into with them.

  • Where can I learn CSS/HTML/JavaScript basics?

    There are many great online resources that introduce the concepts you’ll need to understand to modify your Squarespace site using code. Popular options include:

    To learn more about how to add custom code on Squarespace sites, visit our guide, Adding custom HTML, CSS, and JavaScript.

  • Can I build my own Squarespace template?

    You can, but this is a project that requires very advanced design and coding skills. To build your own template, you’ll first need to enable Developer Mode. To learn more, visit the Developer Platform site.

  • I use Squarespace for client work. Is there a program for me?

    Yes. If you’re an experienced designer, check out Squarespace Circle, our community for professional Squarespace users.

SQUARESPACE ANSWERS TERMS OF SERVICE

Forum posts must comply with the Squarespace Answers Forum Policies and Squarespace Terms of Service.

The following behaviors violate forum policies and will result in removal of the post and possible suspension from the forum:

  • Harassment or bullying
  • Spam
  • Malicious or illegal activity

REPORTING ISSUES

To report a user or post that violates the forum policies, click the gear icon in the top-right corner of the post and select Report:

Answers Reporting Screenshot

To report abuse or harassment that requires urgent attention, please complete this form.

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