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can't access google domain - squarespace admits they register it, but can't see it

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Posted

My google domain was "migrated" automatically to squarespace.  When I login (via google) to squarespace, the domain isn't listed under the domains tab.  To be safe, I've tried every other email address I ever use, and it's under none of them.  When in desparation I tried to register the domain on SS, it says they already manage it.  So it's floating around somewhere, but I can't access.  Has someone else had this situation?  Support email has not responded to me.

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Posted (edited)

I have the same problem. I am stuck because I bought the domain name from google domain and now I cannot use it. 
I bought the domain in april 2024 through google domain. With a google workspace business partner subscription. It got migrated to Squarespace. The domain name is “thepilotfish.com”.
I can create a website in Squarespace but I haven’t tried to publish anything yet. I want to use my domain with Wix because of a better multilingual option. Iny Squarespace account there is no domain under the domain tab. When I try to add the domain I. Wix the system finds my domain registered with Squarespace but the Squarespace system is hiding it somewhere

Edited by Cricri
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Posted

My Problem is I cant's see my automatically migrated domain in my domains but can see all the details of it in settings so I know it's there somewhere. Feels like google domain users got forgotten about in the sale

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