Site URL: https://www.prtwine.com

Hi,

it's impossible for me to reach my contact list: com/config/profiles/subscribers

The page keeps on giving - 

Something went wrong

Refresh the page and try again.

I deleted cookies, but doesn't work.

Try clearing your browser cache and trying again.

@RudolfoDalamicio I have the same problem and clearing the browser didn't help, what helped was logging out of my Squarespace account and back in.

1 hour ago, kalevi said:

@RudolfoDalamicio I have the same problem and clearing the browser didn't help, what helped was logging out of my Squarespace account and back in.

Clearing your browser cache should log you out and force a re-login, so that's certainly part of the fix, good to know that you can try a log-out and log-in without browser cache clearance first!

@Ziggie This is what I constantly experience.

Have you tried a different browser?

17 minutes ago, Ziggy said:

Have you tried a different browser?

@Ziggy Yes, Safari, Chrome, Firefox, and various Mac and PC computers. This is a common problem that many others are experiencing as well. When you first log in, the lists will be visible for a while, but then you will need to log out of your Squarespace account and log in again.

1 hour ago, kalevi said:

@Ziggy Yes, Safari, Chrome, Firefox, and various Mac and PC computers. This is a common problem that many others are experiencing as well. When you first log in, the lists will be visible for a while, but then you will need to log out of your Squarespace account and log in again.

Yes, I don't know what the cause is, but let's hope it gets fixed for thoses that are having a problem.

34 minutes ago, Ziggy said:

Yes, I don't know what the cause is, but let's hope it gets fixed for thoses that are having a problem.

Using different computers, I discovered that the problem occurs with the latest browser and OS, this problem does not occur with older ones.

Same or similar issue -- cannot access my Contacts, create new email template, duplicate sent emails, etc. Have been getting errors in the Contacts / Mailing Lists area of the site for weeks. 

For the past several weeks, I've gotten the "Something went wrong" error all over the Mailing Lists / Contacts areas of my site. Today I can't access anything -- can't pull up my lists / segments, can't view member details, can't view any contacts, can't duplicate sent emails or create a new campaign... everything is throwing that error. I've sent screenshots via the contact form but who knows if I'll hear anything back. Not a great look on the weekend after Thanksgiving when a lot of businesses are trying to communicate with their customers. 

Same issue here. Tried Firefox and Chrome. Not working anywhere all day today.

@KThomson @sarahsaturday Log out of your Squarespace account and back in again, it will help, at least temporarily.

This problem has been there for months or maybe even years by now and has not been fixed. I filed it as a bug multiple times and nothing happens. Squarespace seem to be falling behind on so many fronts recently

Same issue here in Safari and Firefox (current versions) on macOS (current version) - has been going on for a few weeks for me. My workaround is to open a Private Window, which forces a new login session. Rather annoying and frustrating, hopefully a fix is in the pipeline........... 🤞

Hello, thanks for your advice always. Today I would like to report that I have not been able to see the subscribers on my page after clicking the link from "Email Subscriber Report" emails I receive.

I thought it would be only for a while but it's been weeks and I am starting to wonder where to report this. If anyone knows how to fix this, I'd appreciate your advice.