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Reinstate Subscription - no response from SquareSpace or Google

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Posted

We had to change VISA cards due to online fraud, payment was attached to old VISA and SquareSpace suspended our subscription and emails while  we were trying to contact them.  There is not a living-breathing human to answer the phone at Google or SquareSpace.  We have called and completed forms  38 times since November 7th. 

Already entered new card information.   The portal will not allow us to change email address to a working email address  to promote contact.

Does anyone have ideas or online contacts to assist?

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Posted

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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