has anyone else had problems with Squarespace accepting payment for a subscription?

Hi @sarahetts, thank you for posting here.

This message means there’s a bank-related issue preventing our system from charging the card entered during checkout. Because we don’t have visibility on our end to answer queries about your card specifically, you'll need to contact your bank directly to find out why (or your client can contact their bank, in this case).

If you contact your bank, confirm that your card and billing information were entered correctly, and still receive the error, we recommend trying a different card. Learn more in our guide:

Why was my card declined at checkout?

In this case, it looks like this issue has been resolved, so I'll close this thread.

For any others experiencing an issue with submitting payment, please reach out to our Customer Support team directly:

https://support.squarespace.com/hc/requests/new#choose-topic