Jump to content

Categorys not working when using extra layer to products page / shop

Go to solution Solved by paul2009,

Recommended Posts

Posted

Site URL: https://www.weemovers.co.uk/book-now

Hi All,

Website https://www.weemovers.co.uk/shopfront

Password Benjibenji123!

FYI currently the book-now page is NOT hidden behind the shopfront page, which is what we want.

WANT UX journey to look like this

CURRENT

THOUGHT I'D FOUND SOLUTION Created shop landing page so people can choose their location/activity first www.weemovers.co.uk/shopfront

HOWEVER when I put the /book-now page “behind” the shopfront, the categories don’t work! And I get this error message

<squarespace:category /> build error: No template found. SEE IMAGE ATTACHED.

Any help here on what I may be missing in the web address?

 

Screenshot 2024-11-20 at 17.29.14.png

Posted

When you say you put /book-now "behind" the shop front, what specifically do you mean?

It doesn't look like you have either /book-now or /shopfront in the Main Navigation section so presumably they are both in the Not Linked section, and you would just be changing the Book Now button in the header (and the one on the home page) from /book-now to /shopfront? And you wouldn't need to move any pages. You'd just be updating the links. Which definitely shouldn't cause that error!

If I click on /shopfront and choose the Walthamstow classes then it all works and the web address looks correct to me. So I'm trying to understand what is the actual trigger that causes that error. I've seen it before when a blog collection randomly changed into a store collection, but I'd expect you to have more problems if something like that had happened. 

Oh hey! I'm Katy Carlisle, a web designer and trainer who goes by the name SQSP Queen. My pronouns are she/her and I'm based on Vancouver Island in BC 🍁 I've been using Squarespace since 2013, and work mainly with non-profits or freelancers on projects that do good. I love answering questions about Squarespace and don't expect anything in return, but if you do want to say thanks, feel free to buy me a coffee 

Posted

Hi there - thanks for getting in touch!

The pages are both in not linked - correct 🙂 And shopfront is not used publicly yet because of this error. When the pages are in the clickable order we want, the error message appears - I think I need to redo the categories - or redo the hyperlinks per class!

Currently, the journey is:
book now button >> page of all classes

We want
book now button >> the shopfront page >> click category >> land on required filtered category page

 

  • Solution
Posted (edited)
18 hours ago, techybecky101 said:

I get this error message
<squarespace:category /> build error: No template found.

Regarding the error message, the site is working as expected.

The error occurs when you try to add a product category like 'walthamstow-childrens-classes' to the URL of a standard layout page like 'book-now'.

As shown in your screenshot, if you try to visit https://www.weemovers.co.uk/book-now/walthamstow-childrens-classes you'll see this error because the book-now page is a standard layout page, not a store collection page, and so cannot render the category 'walthamstow-childrens-classes' that you have requested. It therefore shows the (somewhat confusing) error:

image.png.9caaa2a063d7d7c427a53e3b14f73897.png

The correct URL for the 'walthamstow-childrens-classes' category in the store is https://www.weemovers.co.uk/shopfront/walthamstow-childrens-classes and if you use this, you shouldn't see any errors.

Regarding user journeys, I don't want to overstep but, if I'm being honest, I found it a little challenging to navigate the category tiles as they refer to a mix of locations and classes. 

To improve the user journey, I wonder if you have considered reorganising the tiles to focus on one clear categorisation method - either location or type - or if you have considered more advanced 'product' filtering so that users can filter by more than one aspect - location, age group, and/or class/event type?

Squarespace does have some limitations in this respect, but there's a great third party plugin by Squarewebsites that can add more advanced filtering. If you're interested in taking a look at their plugin, it is called Universal Filter (affiliate link).

 

image.thumb.png.62d32ed893edb46df87f00ed70207d1b.png

 

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Posted

Hi Paul - thanks so much! I actually found this blog post on your website and it solved my problem!

https://sf.digital/squarespace-solutions/squarespace-tips-url-queries?rq=category

My first thought was to get the Universal Filter - but feedback from the owner of Wee Movers when she did a deep dive with her clients and their user journey - people are very particular about the locations over everything else. Having young kids and wanting to do something last minute - all about ease of getting somewhere physically rather than seeing what's further afield.

 

 

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.