Unable to change forwarding domain

Hi.

I bought a domain yesterday and setup domain forwarding which worked.  Then I found out, I needed to change the forwarding and i did that.  It didn't work.  It's been 24 hours.  So how do I get a refund for that domain name?  

There doesn't seem to any way to contact customer service, if there even is any and the contact page, just loops.  

Thank you for your help.

I find no evidence of any human customer service agent, yet on the main page SS says "We’re here to help
Our award-winning Customer Support Team is available 24/7. If you have any questions, please visit support.squarespace.com."

That's perhaps a joke, or a cynical sarcasm. 

I have a similar trouble with email forwarding, and I'm ordering the domain transfered to registrar hover.com, where human customer service agents will even talk or chat with you about your situation and help you with it.

If you decide to transfer to some other registrar, you will have to request (fully automated, of course) an authorization code from SS so the other registrar can initiate the process. SS will send you an email with the auth code in slightly small inconspicuous font on the first line of a longer paragraph.  You give the auth code to the other registrar. The other registrar initiates the transfer process. Almost instantaneously, SS sends you an email saying they have received a request for transfer from another registrar, and SS will require 10 days to start the process (which is their legal right), but its a lie, because they could fully automate that, too, and the whole thing could be accomplished in a few minutes, if only there were customer service at SS.

Good luck.

Dan

Hi @azBob, thank you for posting here.

Thank you for flagging this issue with the Contact page. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements.

For now, completing the troubleshooting steps in our guide may help: 

Troubleshooting browser issues

Otherwise, you can submit a request while logged out of Squarespace. We recommend using a private or incognito browser window, which logs you out of your account automatically. When submitting a request, choose I don't have an account to bypass the login page:

https://support.squarespace.com/hc/requests/new#choose-topic

Forwarding a Squarespace domain

If you're having trouble forwarding your domain, the troubleshooting steps in our guide may help:

Forwarding a Squarespace domain - Troubleshooting

For us to take a closer look with you, please contact our Customer Support team using the link above.

Canceling a Squarespace domain

If you cancel your domain within five days of initial registration, you'll receive a full refund. We can't offer refunds after this five-day grace period. To learn more, visit our guide:

Domain refund policy

Please note, we can't guarantee when a domain will be released after it's canceled or expires. If you'd like to continue using the domain, we don't recommend canceling.

For any further questions regarding this issue or about managing your domain, please reach out to the Customer Support team.