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Issue with site populating

Go to solution Solved by derricksrandomviews,

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Posted

For some reason my site is not connecting to my custom domaine. (It was originally purchased through Google Domain and now with Squarespace). I keep getting a "under construction" page. Has this happened to anyone else? I updated all the DNS information last night around 4pm ET. It is now 10:30am ET the following day. Does it really take 24-48 hours? 

Can I create a redirect from the built-in domain to the custom domain as a workaround? 

Screenshot 2024-11-05 at 10.29.30 AM.png

Posted

Usually, when this under-construction page shows up with a Squarespace domain and website, it is because the DNS defaults may look right but they are not connected. Starting over usually repairs this right away. 

Go here first: https://account.squarespace.com/domains choose domain then DNS and delete the defaults using the red trash can icon. 

Then go to your website configuration, click the gear icon at the bottom, then domains/email, then domain on the right side, choose use a domain I own, and follow the prompts from there. 

 

Posted (edited)

The site is still not up. Will a tool like Cloudflare help speed this along? This site needs to be up immediately. 

Edited by Harton
  • Solution
Posted (edited)

Here are my DNS default records for my test site, yours should  look exactly the same:

Squarespace Defaults

 
Host
Type
Priority
Data

@

A

0

198.185.159.145

@

A

0

198.185.159.144

@

A

0

198.49.23.145

@

A

0

198.49.23.144

www

CNAME

0

ext-sq.squarespace.co

You can add them as custom records if you don't want to delete and reload the defaults. Cloudflare will not be that easy to use. 

Edited by derricksrandomviews
Posted

I'm having the same issue. I added the missing records as custom records, but I think it's still giving me trouble (it always worked for me, but not others). Does it just take time to get up and running?

Site:

nickkroeker.com

nickroeker.com

 

image.thumb.png.673a386f06a490577924b0421e92f157.png

Posted
28 minutes ago, nickroeker said:

I'm having the same issue. I added the missing records as custom records, but I think it's still giving me trouble (it always worked for me, but not others). Does it just take time to get up and running?

Site:

nickkroeker.com

nickroeker.com

 

image.thumb.png.673a386f06a490577924b0421e92f157.png

It appears you have repaired it both with and without the www. 

  • 2 weeks later...

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