Harton Posted November 5 Posted November 5 For some reason my site is not connecting to my custom domaine. (It was originally purchased through Google Domain and now with Squarespace). I keep getting a "under construction" page. Has this happened to anyone else? I updated all the DNS information last night around 4pm ET. It is now 10:30am ET the following day. Does it really take 24-48 hours? Can I create a redirect from the built-in domain to the custom domain as a workaround?
derricksrandomviews Posted November 5 Posted November 5 Usually, when this under-construction page shows up with a Squarespace domain and website, it is because the DNS defaults may look right but they are not connected. Starting over usually repairs this right away. Go here first: https://account.squarespace.com/domains choose domain then DNS and delete the defaults using the red trash can icon. Then go to your website configuration, click the gear icon at the bottom, then domains/email, then domain on the right side, choose use a domain I own, and follow the prompts from there.
Harton Posted November 5 Author Posted November 5 Right now, the DNS Propagation Checker indicates all of the A records are connected. https://www.whatsmydns.net/#A/hartontherapeutics.com Are these the defaults you are referring to that should be deleted and added again? Squarespace Domain Forwarding 198.49.23.145 198.49.23.144 198.185.159.144 198.185.159.145
Harton Posted November 5 Author Posted November 5 I followed the instructions now it reads the following. Is this correct?
Harton Posted November 5 Author Posted November 5 (edited) The site is still not up. Will a tool like Cloudflare help speed this along? This site needs to be up immediately. Edited November 5 by Harton
Solution derricksrandomviews Posted November 5 Solution Posted November 5 (edited) Here are my DNS default records for my test site, yours should look exactly the same: Squarespace Defaults Host Type Priority Data @ A 0 198.185.159.145 @ A 0 198.185.159.144 @ A 0 198.49.23.145 @ A 0 198.49.23.144 www CNAME 0 ext-sq.squarespace.co You can add them as custom records if you don't want to delete and reload the defaults. Cloudflare will not be that easy to use. Edited November 5 by derricksrandomviews
Harton Posted November 6 Author Posted November 6 Would hiring a squarespace expert work to complete this faster? It is still not live. It looks like everything is propagated. https://www.whatsmydns.net/#A/hartontherapeutics.com. This is a squarespace domain. (It was part of the Google domain acquisition.)
Harton Posted November 6 Author Posted November 6 We believe the site is now working. Your quick responses were much appreciated! derricksrandomviews 1
derricksrandomviews Posted November 7 Posted November 7 It is working both with and without the www. You are welcome.
nickroeker Posted November 8 Posted November 8 I'm having the same issue. I added the missing records as custom records, but I think it's still giving me trouble (it always worked for me, but not others). Does it just take time to get up and running? Site: nickkroeker.com nickroeker.com
derricksrandomviews Posted November 8 Posted November 8 28 minutes ago, nickroeker said: I'm having the same issue. I added the missing records as custom records, but I think it's still giving me trouble (it always worked for me, but not others). Does it just take time to get up and running? Site: nickkroeker.com nickroeker.com It appears you have repaired it both with and without the www. nickroeker 1
Caitlin221B Posted November 22 Posted November 22 Thank you so much! This worked for me within a few minutes
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