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Couldn’t add nameserver

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Issues with changing the DNS, no help from chat or email support.

  • We transferred our domain from our current website providers into our account here, since Google took it over.
  • When the transfer completed, it should have stayed pointing to our current website on dealerspike BUT was pulling in a Spaurespace holding page when visiting the URL. The DNS records showed DealerSpike's Nameservers BUT had a note above it stating it was pointing to Squarespace. I do not know why this was changed during the process of the domain transfer. 
  • I then tried changing the DNS to our new host for the website, SiteGround and it would not let me. During that process, I was forced to keep the DealerSpike's DNS and the note above change "You are using custom nameservers for DNS resolution"
  • Since then, I was able to add the SiteGround Nameservers but not able to delete the DealerSpike's.
  • Our website is down and I am not able to get help from Squarespace and have not been successful of finding an answer here in the forum ... HELP!!!

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