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Mobile Video is bad quality, desktop is great

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Posted (edited)

I don't know how to explain to my client what is happening. Could someone explain why the desktop video looks great, on my iphone it looks great (iphone) but on his mobile the video looks fuzzy (also iphone). I understand that some compression happens for mobile but I don't understand why 2 different phones can look different. Explain like I'm 5. Is there anything I can do to have more control over the outcome? Appreciate any sort of help. 

Desktop ⤵️Screenshot2024-09-20at4_51_27PM.thumb.png.8270bb0d45fbc66f86a5c3a4e37e46fb.png

My iPhone⤵️
IMG_70C7A074836D-1.thumb.jpeg.e76eafb885af36e880de3cdd1c7ec736.jpeg
  

 Client's iPhone ⤵️
Mobile(1).thumb.jpg.8c7e2f4e194ef63157da4f4273cd864c.jpg

Edited by Dawn147
clarify it's a video, not image
Posted
6 hours ago, Dawn147 said:

I don't know how to explain to my client what is happening. Could someone explain why the desktop video looks great, on my iphone it looks great (iphone) but on his mobile the video looks fuzzy (also iphone). I understand that some compression happens for mobile but I don't understand why 2 different phones can look different. Explain like I'm 5. Is there anything I can do to have more control over the outcome? Appreciate any sort of help. 

Desktop ⤵️Screenshot2024-09-20at4_51_27PM.thumb.png.8270bb0d45fbc66f86a5c3a4e37e46fb.png

My iPhone⤵️
IMG_70C7A074836D-1.thumb.jpeg.e76eafb885af36e880de3cdd1c7ec736.jpeg
  

 Client's iPhone ⤵️
Mobile(1).thumb.jpg.8c7e2f4e194ef63157da4f4273cd864c.jpg

Squarespace resize your videos into 2 variants 1080p or 360p, and depend on device, browser, and internet connection either of them will be used, there is no built in way to control this 

https://support.squarespace.com/hc/en-us/articles/218562738-Adding-background-videos?platform=v6&websiteId=615d0bdeb9e47e1e585827d3

I think you can find the plugin useful, where it force the 1080p variant all the time

 

BeyondSpace - Squarespace Website Developer

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