Unable to move a squarespace hosted domain from one user account to another. Squarespace support unable to help

I am trying–in vain–to move my client's squarespace hosted domain from a past users account to mine. The domain is live and attached to a defunct 7.0 site that my client has asked me to upgrade to 7.1 under my account. 

The domain is currently live here: https://www.tunstallconstruction.com/ 

I have communicated with squarespace support on this matter and they have effectively shut down the email correspondence (after passing me through multiple squarespace support members) without providing a solution. (see screenshot) 

Below are the steps I have taken. 

• invited myself to be a contributor to their site (screenshot 1) 
• changed the ownership of the domain to myself (the previous owner gave me permission to do so and is not involved in this process).  (screenshot 2) 
• Attempt to "move domain" to a new website. The options available to me are only websites within the past owners account dashboard.  (screenshot 3) 
• last communication with squarespace support. (transcript attached) 

The issue remains. I can't see a way to move the domain from one site to another. 

I would be eternally grateful for any guidance or suggestions on this issue! 

Thank you!

Hi there! I have run into an issue that squarespace support was not able to fix. Hoping fellow users can help me out with this head scratcher. 

I am trying to move my client's squarespace hosted domain from a past users account to mine. The domain is live and attached to a defunct 7.0 squarespace account. I have the login and contributing permissions on this account, but I am unable to transfer the domain to my dashboard where the new 7.1 site is ready and waiting to go live. 

Domain here: https://www.tunstallconstruction.com/ 

I have communicated with squarespace support on this matter and they have effectively shut down the email correspondence (after passing me through multiple squarespace support members) without providing a solution. (see screenshots) 

Below are the steps I have taken. 

• invited myself to be a contributor to the client's squarespace account (screenshot 1) 
• changed the ownership of the domain to myself (the previous owner gave me permission to do so and is not involved in this process).  (screenshot 2) 
• Attempt to "move domain" to a new website. The options available to me are only websites within the past owners account dashboard.  (screenshot 3) 
• last communication with squarespace support. (transcript attached) 

The issue remains. I can't see a way to move the domain from one site to another. 

I would be eternally grateful for any guidance or suggestions on this issue! 

Thank you!

Have you followed these steps?

• If you move a domain to a trial site that has never had a subscription associated with it, the currency of the trial site will be the same as the domain's origin site.
• You can move a domain to a site you paid for with a different currency. After moving the domain, its subscription price will be in the new site's currency. 
• If you disabled your domain's auto-renew, it will remain disabled even after you moved the domain to a new site. The domain will expire while connected to the new site unless you turn auto-renew back on.
• It's possible to move a domain to the site it's connected to.

Before you move your domain, ensure that your domain meets these requirements:

• If you're moving the domain between sites, you need to be the domain owner or the domain manager with billing permissions. You also need to be the site owner or have Administrator permissions on both sites.
• If the site you're moving to isn't on the same account as your domain, request to be added as a contributor to the site with Administrator permissions.
• If you have a Google Workspace subscription attached to your domain, ensure it meets the requirements to move automatically.

• It's not possible to move an expired domain.
• It's not possible to move a resold domain.
• It's not possible to move your domain to a site on a mobile start plan. Switch your Mobile Start plan to a standard plan, then follow the steps in this guide.
• It's not possible to move a domain to an expired site. Reactivate the site and domain before following the steps to move a domain between sites.
• It's not possible to move a domain to a trial site that doesn't have a valid payment method on file.
• It’s not possible to have two active Google Workspace subscriptions on one site.
  You can't move Email Campaigns, Member Sites, or Scheduling subscriptions to a different site. If you have any of these add-on subscriptions on your old site, you'll need to cancel and repurchase them on the new site.

To move your domain between Squarespace sites:

1. Open your domains dashboard.
2. Click your domain.
3. Scroll down to click Move domain.
4. Select the thumbnail image of the website you're moving the domain to.
5. If everything looks correct, click Confirm to complete the move.

Your domain should direct to the new site within 24-72 hours. After moving your domain, you can cancel service or change the billing plan for your other site, if needed.