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Member Site - Exit Surveys

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Marya Level 5

Marya

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Hi All! I'm not sure if I'm just missing support guides or other convos on this, but is it possible for us to create exit surveys for members who cancel their subscription to our member site? 

The goal is to collect information on why they decided to cancel and how we can improve our experience. Ideally, this would be sent to them immediately upon cancelling. TIA.

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Marya
Marya

@paul2009 Thank you!!

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paul2009 Level 18

paul2009

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1 hour ago, Marya said:

is it possible for us to create exit surveys for members who cancel their subscription to our member site?

Have you tried adding a survey link to the Customer Notification that is sent when a customer cancels their subscription?

You should find this in Settings > Customer Notifications > Content & Memberships > Canceled.

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