Tawnya Posted September 9 Share Posted September 9 We have a domain name managed by Squarespace, but it isn't listed. Our site is down and I have no idea why! Tried chat and emails and have received no response. www.tatertotspreschool.com Thank you! Link to comment
derricksrandomviews Posted September 10 Share Posted September 10 (edited) Your site is a Squarespace site, it is missing an A record in your DNS settings and that is why it is parked instead of pointing to your site. You need this record A tatertotspreshool.com 14400 198.185.159.145 Can you see it in your domain panel? https://domains.squarespace.com/ Log in with your Squarespace account. If this was a Google domain use your Google account login. If neither works, go to domains and try to connect to your website using the domain I own option. Edited September 10 by derricksrandomviews Link to comment
Totonaranjo Posted September 10 Share Posted September 10 Hey Derrick, have the same issue, i am migrating my site from Shopify to Squarespace and after do the connect procedure, the A IP addres still point to Shopify..., should i use the same (198.185.159.145)? Thanks! Link to comment
derricksrandomviews Posted September 10 Share Posted September 10 (edited) No, you need the Shopify A record, Shopify verification code, and Shopify Cname all from Shopify to bring a Shopify site up when using a third-party domain. https://www.hulkapps.com/blogs/shopify-hub/seamlessly-connecting-your-squarespace-domain-to-shopify-a-comprehensive-guide Edited September 10 by derricksrandomviews Link to comment
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