ridiculous Posted September 7 Share Posted September 7 My site went down August 25th. For some reason, I have a "cancellation" invoice on that date. I never initiated any cancellation. The domain shows up in my dashboard with the status of "not connected". Clicking on domain settings gives an error - "we could not verify DNS settings with Other." I have tried email, chat and twitter support. All of them give me generic, seemingly automated messages. Has anyone experienced this or have any advice on what to do? Link to comment
derricksrandomviews Posted September 7 Share Posted September 7 What is the domain? Where is your site hosted? Link to comment
ridiculous Posted September 7 Author Share Posted September 7 The domain name is referance.io and hosted on webflow Link to comment
derricksrandomviews Posted September 7 Share Posted September 7 Your domain registrar is Key-Systems.net. They are or were a domain seller to Google. Several Key-Systems.net domains did not complete the Google Merger. Squarespace and Key-systems seem to be working on it because many of those sites have come back online from problems similar to yours. You may be able to speed up the process by contacting Key-Systems directly. https://www.key-systems.net/en/contact/complaint-and-abuse-report-procedure/ Link to comment
ThangVu Posted September 10 Share Posted September 10 On 9/8/2024 at 5:12 AM, derricksrandomviews said: Your domain registrar is Key-Systems.net. They are or were a domain seller to Google. Several Key-Systems.net domains did not complete the Google Merger. Squarespace and Key-systems seem to be working on it because many of those sites have come back online from problems similar to yours. You may be able to speed up the process by contacting Key-Systems directly. https://www.key-systems.net/en/contact/complaint-and-abuse-report-procedure/ Hi @derricksrandomviews can you support check my domain if they belong to Key-Systems.net team. My domain is digibird.co Link to comment
derricksrandomviews Posted September 10 Share Posted September 10 (edited) ThangVu your domain is registered with Key-Systems.net. The domain DNS A records point to Amazon Technologies Website hosting. There are no Nameservers in your DNS records and without those, your site will not come up. If you wait long enough, a parking page shows the domain is in pending delete status. I have seen this before as well. Edited September 10 by derricksrandomviews Link to comment
ThangVu Posted September 10 Share Posted September 10 40 minutes ago, derricksrandomviews said: ThangVu your domain is registered with Key-Systems.net. The domain DNS A records point to Amazon Technologies Website hosting. There are no Nameservers in your DNS records and without those, your site will not come up. If you wait long enough, a parking page shows the domain is in pending delete status. I have seen this before as well. Hi derricksrandomviews Do you have any suggestion for my domain, can you help with it? Link to comment
derricksrandomviews Posted September 10 Share Posted September 10 Sorry, I did not reply sooner. I know many Key-systems.net domains have been restored but I don't know exactly how or by who. I understand that some domain owners contacted Key-Systems knowing that technically this is a Squarespace problem. It could be that Key-Systems worked a repair from their end. I suggest you do the same. https://www.key-systems.net/en/contact/complaint-and-abuse-report-procedure/ Link to comment
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