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Is it possible to change a customer's subscription on a digital product membership plan without them having to cancel and resubscribe?

By SourceProjects, in Commerce

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SourceProjects Level 5

SourceProjects

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Hello, a client recently introduced new annual and 6-month subscription pricing options for an existing membership site. Can existing members on the monthly plan be upgraded from the backend or do they have to cancel current plans and sign up to a new one to avail of annual pricing:?

If this is the case, is it possible to refund customers for the rest of their monthly subscription on a pro-rata basis?

 

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paul2009
paul2009

Individual members must cancel and resubscribe. It isn't possible to make changes from the backend. Did this help? Please give feedback by clicking an icon below  ⬇️

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paul2009 Level 18

paul2009

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1 hour ago, SourceProjects said:

Can existing members on the monthly plan be upgraded from the backend or do they have to cancel current plans and sign up to a new one to avail of annual pricing:?

Individual members must cancel and resubscribe. It isn't possible to make changes from the backend.

Did this help? Please give feedback by clicking an icon below  ⬇️

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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